FAQs

Library Card Questions

Who can get a library card?

All Wisconsin residents or owners of real estate property in the State of Wisconsin, except Milwaukee County residents, are eligible for a library card. Persons whose residence is outside of the State of Wisconsin and who do not own property in Wisconsin, or persons who are residents of Milwaukee County may purchase a fee card for fifty dollars ($50) that expires one year from the date of issue.

How do I get a card?

A patron must provide a valid and current Wisconsin driver’s license or Wisconsin State ID or another valid and current state of residence license or ID. Other picture ID will be acceptable if accompanied by recently dated postmarked official mail (bill for utilities, phone, mortgage, etc.) to verify the patron’s address. In lieu of current address on a photo ID or bill, the library will mail the registration form to the applicant. The applicant will bring the postmarked envelope and registration form to the library for a card to be issued.

How can my child get a library card?

A parent or legal guardian must sign the registration application for children under the age of (18) eighteen. A parent or legal guardian must provide his or her proper ID to be entered into the database for the child. If the parent or legal guardian has his/her own library card, that card must be in good standing (fines below $10.00) before he/she can sign for a card for his/her child.

If the parent or legal guardian has a card that is not in good standing (fines above $10.00), the child will be issued a restricted card which means only 2 items may be checked out at any Lakeshores Library System library. Once the parent or legal guardian’s card is in good standing (fines under $10.00), the child’s card will be changed to the unrestricted category.

Where can I use my library card?

Aram Library cards can be used at the 15 libraries that are members of the Lakeshores Library System. Walworth County member libraries include Brigham (Sharon), Barrett (Williams Bay), Darien, Fontana, Genoa City, East Troy, Lake Geneva, Matheson (Elkhorn), and Walworth Public Libraries.  In Racine County that includes Burlington, Racine, Rochester, Graham (Union Grove) and Waterford Public Libraries. Cards issued from any of the above libraries may also be used at Aram Public Library.

What do I do if my card is lost?

If a patron’s library card is missing, the patron must immediately report the card lost or stolen to ensure no further items or charges are accrued on a lost or stolen card. Patrons are responsible for all items and charges on a library card until it is reported lost or stolen. A two dollar ($2) fee is charged to replace a lost library card.

Can someone else use my card?

You are the only person who can use your card. However, if you have designated another person to be able to pick up your materials, he/she must have your card when picking up your materials.

Borrowing Materials

What types of materials do you have available for checking out?

Aram Library offers books in regular print, large print, audiobook on CD, MP3 disc and Playaway formats. We also own a collection of books in Spanish. We have a large collection of DVD movies and television programs. Music CDs and magazines may also be checked out. Ebooks, audiobooks and Emagazines can also be downloaded with your library card.

How long can I keep an item I checked out?

Most materials can be loaned out for 21 days. New adult fiction goes out for 14 days. Music CDs go out for 21 days. Most DVDs go out for 7 days; however, DVD sets with multiple disks may have longer loan periods. Materials from other SHARE libraries may have different loan periods. All due dates are listed on the receipt given to the patron at check out.

How can I renew my materials?

  1. Materials can be renewed at either of the service desks.
  2. You can call 262-728-3111 to renew an item. You will need your library card number or the item bar code number.
  3. Items can be renewed on the web-based SHARE catalog; you will need to log in with your library card number and PIN.

How many times can an item be renewed?

Materials may renewed 3 times for the original loan period unless there is a HOLD for the item. Materials from other SHARE libraries may have different renewal limits.

How much am I charged for overdue materials?

Overdue fees are 25¢ a day per item up to a maximum of $10.00 per item. Materials from other SHARE libraries may have different late charges and maximum fines.

How can I pay my fines?

Fines may be paid in cash or by check at the Aram Public Library adult service desk. Debit or credit cards may be used if the total is over $10.00. Patrons may also use debit or credit cards through the online SHARE catalog. Patrons will need their library card number and their PIN number in order to use this method. Also, patrons choosing this method must pay the entire fine.

Can I get a book or movie that isn't in our system?

If a patron wants materials that are not available through the Lakeshores SHARE catalog, a library assistant will fill out the paperwork necessary to order that book for you. If you are calling in with that request, please have the title, author, and publication information ready to tell us over the phone, as well as your library card number. The number of items may be restricted to 5. These are referred to as ILL materials.

Can I renew ILL materials?

ILL materials are from outside our system. Please call us one week in advance, so that we can contact the lending library to see if a renewal is possible.

Computer Questions

What do I need to use a computer?

Library computers are for use on a first come-first served basis. Patrons must be in good standing (not have fines in excess of $10.00). Patrons who have their library cards and know their PIN numbers do not have to stop at the desk before using a computer.

Patrons who have their cards but do not know their PIN numbers can present their cards at one of the service desks, and a library assistant can look that up for you.

Patrons who do not have a library card will have to stop at one of the service desks with valid photo ID to get a guest pass before using the computers.

How long can I use a computer?

Computers are available for 2 hours a day in 1 hour increments. Patrons cannot exceed the 2 hour daily maximum unless approved by library staff. If computers are available, patrons may request additional time; however, should a computer be required they may be asked to end their sessions early.

What type of help is available?

Library staff will assist as time allows; one-on-one computer assistance is offered by appointment on Wednesday mornings.

How can I print?

Patrons can print from any of the public computer stations. Computer users will have to choose the ADULT PRINTER for black and white copies (10¢ a page) and the ADULT COLOR printer for color copies (50¢). Printing fees must be paid in advance. It is not possible to print wirelessly from your own electronic devices.

Can I save my documents on the computer?

Documents cannot be saved on any of the computers. The computer’s hard drive is cleared after each user logs off. Items can be saved to your removable storage devices like flash drives. Flash drives (2GB) can be purchased at the adult services desk for $8.00.

What does it cost to print?

Black and white copies cost 10¢ a page and color copies cost 50¢ a page. Printing fees must be paid in advance at the adult services desk.

Can I make color copies?

The copier only makes 8½ X 11 black and white copies for a cost of 10¢ a page.

Do you have WiFi available?

WiFi is available; however, it is an unsecured network and patrons must accept all responsibility when using it. Patrons will need to agree to listed conditions and click “Login” to access the network.

Do you have headphones and flash drives available?

Patrons who are viewing a website that has an audio track (sound) are expected to use headphones so they do not disturb other patrons. You may bring your own or purchase ear buds at the adult services desk for $1.00. Flash drives (2GB) are also available for purchase at the adult services desk for $8.00.

Fines and Fees

What is the fee for a library card?

Library cards are free to all Wisconsin residents and to those who own property in the state of Wisconsin, except for those who live in Milwaukee County. For non-residents and those who do not have property in Wisconsin or for those who reside in Milwaukee County, the cost for a card is $50.00; these special cards expire one year from the date of purchase. (Regular cards expire every 18 months and can renewed at the adult services desk.)

What is the fee if my card is lost?

Cards that are lost can be replaced for a fee of $2.00. If this occurs, patrons should notify the library as soon as possible because card holders are financially responsible for all items checked out on their cards.

What are the fines for overdue materials?

Overdue fees are 25¢ a day per item up to a maximum of $10.00 per item. Materials from other SHARE libraries may have different late charges and maximum fines.

What is the fee if I have my card, but the barcode is no longer readable or able to be scanned?

Cards which can no longer be scanned due to use are replaced at no cost to the patron.

What is the fee if the item I have checked out is missing/damaged?

The cost for replacing a missing/damaged barcode is $2.00.

The cost for replacing a missing/damaged media case is $5.00.

If the item has to be replaced due to damage, the cost will be the retail price of the item plus a $5.00 processing fee. If one piece in a multi-piece item is lost or damaged, the patron will be charged the full price, with the exception of charges like damaged cases or damaged barcodes. The library will not accept replacement items in lieu of financial restitution.

Is there a fee to use the computers?

There is no fee to use the computers.

What are the fees for printing?

Black and white copies printed from the computers are 10¢ a page. Color copies printed from the computers are 50¢ a page.

Black and white 8 X 11½ copies are also available from the copier at 10¢ a page.

Are there fees to use the scanner or microfilm reader?

These services are free: however, printing from these two services would follow the same fees listed above.

What are the fees for faxing?

The library can do local and long distance FAXs, but not international. The cost is 75¢ per page for local (262 area code) and toll free telephone numbers and $1.00 per page for long distance numbers. It is the same cost for sent and received documents.

What are the fees for proctoring services?

Proctoring of examinations is offered at the library during regular weekday work hours based on the availability of personnel, facilities, and technology. Tests need to be scheduled one week in advance. If tests are scheduled with less than one week’s notice, a fee of $15.00 per hour will be assessed for this service.

What are the fees for attending library programs?

ALL library programs are offered to the public free of charge.

Are credit/debit cards accepted at APL?

Aram Public Library now offers credit/debit card payment service in the library for fines and fees totaling $10 or more. You must have your library card in order for the payment to be applied to the correct account. This payment type may not be used for items sold by the Friends of APL including book sale items, bags, shirts, stationery, and coffee.

Library Behavior Expectations

Can I eat in the library?

Eating food in the library is prohibited; however, patrons may have a covered beverage in the library, except by the computer workstations.

At what age may my child come to the library unsupervised?

The library cannot be responsible for any children. For their own safety, children 8 yrs. old and younger need to be supervised while in the library. In these situations caregivers need to be at least 12 yrs. old.

What are the expectations for children’s behavior while in the library?

Using a quiet voice and not running are standard behavior expectations for children while in the library. Children who are old enough to be unsupervised (9 yrs. and older) should have with them the telephone numbers of adults they can reach in case of emergency.

Can I use my cell phone in the library?

Please be considerate of other patrons and silence your cell phone while you are in the library. If you must make a call, cell phones can be used in the area between the doors on the south (parking lot) side of the building. Phone calls should be limited to 3 minutes or less. If your phone call is disturbing other patrons, you may be asked to terminate your call. Patrons who need to use their cell phones for business or school while on the computer may be given permission at the discretion of the library assistants on an individual basis.

Does the library have a phone for public use?

There is a coin-operated pay phone on the lower level of the library for public use. It is not the property of the library, and patrons use it at their own risk. The library cannot issue refunds or guarantee its working order.

Can I smoke on library property?

Smoking is strictly prohibited on the library grounds. This includes the area in front of the library as well as the parking lot area.

Is there a place to store my things while I am in the library?

There is no place for patrons to store their possessions while they are in the library. Patrons are expected to keep all their possessions with them. The library cannot be responsible for watching patrons’ possessions that are left unattended.

Where can I park my car, my bike, and my stroller?

Cars can park in the marked stalls in the parking lot on the south side of the building, or on the neighborhood streets.

Bikes need to be parked in the bike rack adjacent to the building.

Strollers can be parked in the meeting room during youth programs or storytime. Strollers should be kept with you when you are in other areas of the library.

 

Questions About Other Services

Do you have the supplies for the PLAYAWAYS?

PLAYAWAYS require 1 AAA battery. They are not included in the case, but they are available at the adult services desk for 75¢. Ear buds are available for $1.00. We do not have lanyards for sale.

Do you have a copier?

We have a self-serve copier that does black and white copies, 8½ X 11″ only, for 10¢ a copy. The copier takes coins and bills.

Do you have FAX services?

The library provides local and long distance FAXs, but not international. The cost is 75¢ per page for local (262 area code) and toll free telephone numbers and $1.00 per page for long distance numbers. It is the same cost for sent and received documents.

Does the library have a scanner?

The copy machine has a scanning function. Documents can be scanned and emailed or saved to a portable flash drive. There is no charge for this service.

Can I get some personally owned discs cleaned?

Disks can be cleaned for a fee of $3.00 a disc with a maximum of 10 discs per patron. This service can be provided if staff is available at the time of the request. See a library assistant at the adult services desk for more information.

Do you offer computer classes?

Weekly one-on-one assistance with computers, programs, and devices is offered each Wednesday morning. Please contact Aram Library to set up an appointment.

Any group computer classes being offered would be listed as part of the monthly library newsletter. Check the website, the printed monthly newsletter available at both service desks, or the email monthly newsletter.

How can I use the Community Room?

The Community Room is available for public use at no charge if it is not scheduled for library activities. Application must be made in person at the adult services desk and signed by a representative of the group that wants to use the room. Application must be made at least 2 weeks in advance of the date requested, but not more than 6 months in advance. The room’s availability is on a “first come-first serve” basis. For more detailed information or an application see a library assistant at the adult services desk.

How can I find out about the programs provided at the library?

All Aram Library activities being offered are listed in the monthly library newsletter. Check the Aram Library website, the online calendar of events, our Facebook page, the printed monthly newsletter available at both service desks, or sign up for the email monthly newsletter.

Do you have test proctoring services?

Proctoring of examinations is offered at the library during regular weekday work hours based on the availability of personnel, facilities, and technology. Tests need to be scheduled one week in advance. If tests are scheduled with less than one week’s notice, a fee of $15.00 per hour will be assessed for this service. Please see a library assistant at the adult service desk for more information.

Do you have a microfilm reader?

A microfilm reader is available for patron use. There is no cost to use the machine; however, if a patron wishes to print copies from microfilm documents, the regular printing fees of 10¢ a page would apply. Documents may also be scanned and emailed at no charge. See a library assistant at the adult services desk.